You cannot open a new Internet Explorer window

When you click a hyperlink in an e-mail message or on a Web page, or right-click a hyperlink on a Web page and then click Open in New Window, if you may experience one or more of the following symptoms:

• Nothing occurs or the new window is blank or "hangs".

• You may receive a scripting error message that is similar to the following error message: No such interface supported.

• Internet Explorer may not respond when you click Print or Print Preview in the File menu.

• When you try to connect to Web folders, you may receive the following error message: The current operation could not be completed because an unexpected error has occurred.

Problem could be caused by one or more of the following files is missing, damaged, or improperly registered: Urlmon.dll, Mshtml.dll, Actxprxy.dll, oleaut32.dll, Shell32.dll, Shdocvw.dll.

To resolve this problem in Internet Explorer, follow these steps:

1. Quit all programs that are running.

2. Click Start, and then click Run.

3. Type regsvr32 urlmon.dll, and then click OK.

4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

Problem Resolution

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below): Shdocvw.dll, Msjava.dll, Actxprxy.dll, Oleaut32.dll, Mshtml.dll, Browseui.dll, Shell32.dll.

Updated On: 12.07.15