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On-site Support (O) Phone Support (P) - Email Support (E) - Response : Normal (N) Urgent (U)
Normal Response : next business day Urgent Response : within 4 hrs receipt of call
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Description |
Hours |
Rates |
Types of Support |
|
Weekdays Mon - Fri |
8:30am - 5:30pm (Office Hours) |
S$ 120.00 per hour |
On-site |
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Outside Working Hours |
weekdays 5:30pm - 12:30 midnight and weekend |
S$ 140.00 per hour |
On-site |
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Weekdays Mon - Fri |
8:30am - 5:30pm (Office Hours) |
S$ 150.00 per hour |
On-site URGENT |
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Outside Working Hours |
weekdays 5:30pm - 12:30 midnight and weekend |
S$ 180.00 per hour |
On-site URGENT |
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Weekdays Mon - Fri |
8:30am - 5:30pm (Office Hours) |
S$ 60.00 per hour |
Phone/E-mail |
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Outside Working Hours |
weekdays 5:30pm - 12:30 midnight and weekend |
S$ 72.00 per hour |
Phone/E-mail |
 Terms & Conditions :
- The above rates are subject to 3% GST. Payment for services will be strictly on Cash/Cheque on completion of service or in advance (CIA) basis except for customers with established credit terms with MAC-NET Office & Communication Systems where a 7 days term is allowed for Support Services.
- Cheque payment is to be crossed and made payable to `MAC-NET Office & Communication Systems`
- On-site Technical Support for less than an hour will still be charged at the rate of one hour plus transportation.
- All rates quoted above are subject to change with or without prior notice.
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