MAC-NET Software Support includes enhancements to the software and documentation, as they become available. It includes unlimited assistance in resolving program errors and fixing those errors discovered by you or other MAC-NET customers.

Our Software Support Program also includes up to one hour of Technical Support per month. This Technical Support must be used each month (it does not accrue) and may not be used for programming or training.

Our Technical Support Program offers phone in service for communicating with MAC-NET's technical support staff. It includes responses to technical questions from and assistance requested by you. This Support includes system questions, assistance in installation of software updates, assistance in report balancing, and tracking down suspected software problems that turn out not to be software problems. It also includes operating system tuning assistance, database maintenance assistance, database index tuning, file compression assistance, disk defragmentation assistance, equipment consulting, equipment problem assistance, and assistance with developing your own Crystal Reports.

Technical Support accounting will be done in 10 minute increments. If Technical Support is provided to you beyond that included in MAC-NET Software Support, it will be billed to you at our current programming and consulting rates