MAC-NET provides a suite of desktop/server management services to help you in your day-to-day operations. Our services aim to reduce downtime in your environment through proactive monitoring of your IT resources.

Desktop/server management is a comprehensive subscription-based service offered by MAC-NET to aim at effectively and securely manage organisation IT resources.

Performance and Fault Management Service helps you:

• To monitor server status, the network and availability of your databases;
• To ensure the reliability and availability of desktops and servers;
• To gain higher productivity with automated monitoring;
• To reduce administration work; and
• To derive an analysis on reports of bottlenecks.

Asset Management Service provides:

• A complete inventory service for all your hardware, software and licenses that exist on a networked environment;
• A regular physical stock-take;
• Inventory warehousing of all computers in an organisation, within and outside the office premise;
• Controlled software costs by metering software and purchase only when needed;
• Improved accuracy and consistent information of networks, hardware, software and configurations by providing central management capability; and
• Minimised workstation downtime and increased productivity.

Software Distribution Service provides:

• A centralised software management where mass distribution of software can be done through a central location;
• Timely and well-managed software installation, un-installation and upgrade;
• Improved service through consistency in system configuration;
• Increased availability; and
• Higher productivity and improved competitiveness with consistent, up-to-date and sophisticated software tools.

Helpdesk Service provides:

• 24-hour helpdesk services availability.
• Automated problem escalation and notification -service.
• Faster helpdesk response time, with remote assistance services where necessary.
• Management and liaision with third party vendors in cases where problems involve other vendors.
• Management reports.